Accessibility Statement for Flat Clearance Newham Services

This accessibility statement explains how our flat clearance operations in Newham aim to make information and services accessible to everyone. It covers the scope of our services, our approach to inclusive design, and how we support customers who need adjustments when arranging a flat clearance in Newham or nearby boroughs. Our goal is to ensure that practical clearance information, booking steps and on-site support are usable for people with a wide range of needs.

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level across our online content and published materials. Meeting WCAG 2.1 AA means we focus on perceptibility, operability, understandability and robustness so that content about flat removal Newham is easier to access. Our policies require monitoring and improvements to maintain compliance as guidance evolves and new content is added.

To support assistive technologies we implement semantic HTML, clear heading structures and ARIA where needed. Key features include:

• Screen-reader support for all service descriptions and booking flows, including alternative text for images and meaningful link text;
• Keyboard navigation and focus indicators so people can complete tasks without a mouse;
• Resizing and contrast controls enabling readable text for users with low vision.

How we ensure accessible Newham flat clearance content

We maintain consistent layout conventions, predictable navigation and simple language for instructions about collecting items, disposal procedures and safety on site. Staff receive training on accessibility-aware communication so a customer arranging a flat clearance in Newham gets clear options for assistance, transportable items and recycling choices.

We test pages and documents with a combination of automated tools and manual checks using assistive technologies, including screen readers and keyboard-only navigation. Our quality checks emphasise real-world tasks such as requesting a clearance, confirming times and understanding preparations for large item removals. We also review colour contrast, heading order and link purpose to support comprehension.

Known limitations and alternative formats

Some legacy documents and scanned paperwork may not yet meet WCAG 2.1 AA standards. If you need an alternative format — for example a plain text summary, large print or an audio version — please request this and we will make reasonable arrangements. We continue to update older materials to reduce such limitations.

We provide accessible on-site service options during a Newham flat clearance appointment, including step-by-step briefings and sighted assistance when requested. Our teams are trained to communicate clearly and to adapt handling procedures to prioritise safety and dignity. Where physical site visits are needed, we aim to supply information beforehand in the format you prefer so the day runs smoothly.

How to request accessibility support When you need help because of a disability or impairment, please use the accessibility request channels listed on this site to tell us what adjustments you require. Provide details of the format or assistance you need and, if possible, when you are arranging the clearance. We will respond and confirm reasonable adjustments as quickly as we can, and we prioritise timely responses for accessibility requests.

Contact and continuing improvements We welcome reports about barriers or suggestions for improvement to our accessible flat clearance services in Newham. Our commitment is to review feedback, monitor accessibility performance and make progressive updates. If you experience any difficulty accessing content or services, please use the contact method provided on this site to make an accessibility request and we will work with you to find a suitable solution.